Shipping & FAQ

Shipping and FAQ's 

Shipping

 

All items are shipped out within 2 business days. The Neon Wall Gardens are sent in a 50x60x20cm cardboard mailing box.  

Postage - All packages are sent from South Melbourne using Australia post. Every order is provided with a tracking number that can be tracked via https://auspost.com.au/mypost/track/

 

Where can I place my Gravity Gardens? 

All of our products are designed to be easily hung on any indoor wall. The back of the Gravity Gardens LED Vertical Garden Disc for example has a simple thick wire to be hung from. 

 

How long do the batteries last?

If you run the Neon Wall Garden on for a few hours a day you can get around 1-2 weeks before a noticeable difference in light output. There is also an inbuilt clear USB power cord that you can use to plug into a computer or wall socket if you want to have the most convenient use! 

 

Is the Neon low heat? 

Yes, we use the newest Neon LED Flex which produces next to no heat. It is safe for indoors. 

 

Can I place my Gravity Gardens Neon Wall Garden outside?

Currently the LED Vertical Garden Discs are designed for indoor use only. This is due to the battery pack on the back.

 

What happens if I have a problem with my order? 

As we all know mistakes can happen! If you do have a query, send an email over to us at hello@gravitygardens.com.au and we will get back to you within 1 business day. Please keep in mind that we are are a small operation and everything is handmade so please allow for some time to get the matter rectified correctly. If it's worth doing, it's worth doing right!